Hi,

As of a few days ago, we have suddenly been unable to edit ticket reply drafts.

Just to be clear, here is the sequence of events:

- A ticket is opened (no problem)

- Click "Reply all", and the editor opens (no problem)

- Begin composing a reply (no problem)

- I save the draft (or it auto-saves) (no problem)

- Exit the editor (no problem)

- Click "Edit draft" to continue with the reply -- fails.

The editor does not open (even though a blue progress line goes across the top of the screen, and the suggested articles get called up, so something has been 'recognized')

The only thing we can do at this point is copy the draft text, delete the draft, then start over again with Reply All.

Similar problems appear to be happening with the Forward command (on sent tickets), in case that helps.

Thanks,