Yesterday we received an email with   10 attachments  (5 pdf and 5 eml), but when we looked at it in ZohoDesk, we only see   5 attachments  (only the 5 eml).

Note:  Our tickets in   ZohoDesk  are from our   Gmail  box. We checked in   Gmail  and it showed us all the 10 attachments.

A support ticket was sent yesterday and still awaiting response. This is a critical issue for us. Please assist asap.