Zoho, please consider adding ticket bundling. Our previous ticketing software offered this feature, it allowed you to create a parent ticket under which you could bundle other tickets. That also made it possible to track all time against the parent ticket if desired, though that feature is less important.

The need for ticket bundling is fairly common, for instance we just had a Client's property get hit by lightning and we're tracking issues on multiple tickets related to it. However if we go to one of those tickets, there is no way to even see the related tickets.

It's also common when doing annual maintenance to discover multiple issues. The issues should be documented on separate tickets, but we need a simple way to see they are all related and part of the same servicing.

Thanks

p.s. I'm aware that we can go to the account and see all tickets, but that does not help, the tickets need to be able to be related to each other since they're usually being tackled together.