Adding a Ticket for a Contact

Adding a Ticket for a Contact

Most of the support centers follow the practise of raising a ticket for customers who call in with problems. Agents will typically ask for the customer's Name or their Email address to quickly search and open their Contact and then submit a ticket. Zoho Desk allows you to handle these situations efficiently and minimize the customers waiting time. 

To add a ticket for a contact or end-user:
  1. Click the [Module] Tab from the top bar.( For e.g. Dashboard, Tickets, etc.) 
  2. Select Customers from the Modules menu. 
  3. In the Contacts Home page, search for the customers name or their email address.
  4. In the search results page, open the contact in its detail view. 
Now that you had opened the contact to view its details, you must follow the below steps to submit a ticket:
  1. In the Contact's Details page, click the Tickets tab from the top. 
  2. In the Tickets page, click the  icon from within the Tickets tab. 
  3. In the Add Ticket page, fill in the details about the contact. 
  4. In the Add Tickets page, enter a description and update the values for the other fields. 
  5. Click Submit. 
As the Contact's information were pre-filled, you can submit the ticket mush faster than you would have thought.