Adding your Company Details

Adding your Company Details

The company information page serves as a bulletin board of basic information about your company for your customer service team. When customers ask for your physical address or a phone number, your agents don't have to go to your website or anywhere else. It's all right here within Zoho Desk.

Adding Company Information
To add company information:
  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Company under General.
  3. On the Company Information page, click Edit in the upper-right corner.
  4. Make the necessary changes to the details. 
  5. Click Save.



Setting Currency
Currency settings are an organization-specific feature. By default, the currency is set to US dollars ($). However, users with Administrator privilege can change the currency settings depending on the organization's requirement. Based on the currency locale you choose, the currency value will be updated for computing support costs in the Time Entry module.
To set currency locale:
  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Company under General.
  3. On the Company Information page, click Edit in the upper-right corner.
  4. Under Locale Information section, select the country from the Currency Locale list.
  5. Click Save.

Assigning Super Administrator
The Super Administrator is the single point of contact for all communications regarding the transactions and bills from Zoho Desk. The organization's administrator has the privilege to change the super administrator as per the company's requirements.
To select super administrator:
  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Company under General.
  3. On the Company Information page, click Edit in the upper-right corner.
  4. Under Company Details section, select the Primary Contact from the list.
  5. Click Save.
The primary contact chosen will be assigned as the super administrator of your Zoho Desk.

Note:
  • Only the active users with the default Administrator profile in Zoho Desk can be selected as the Super Administrator.