Assign Tickets Manually in Zoho Desk

Typically the tickets that are created in Zoho Desk will stay in the Unassigned state. The Support Manager can assign them to you or you could pick them up by yourselves. Tickets can be assigned from the List View or the Detail View. 

To manually assign a ticket from the List View:

1. Select one of the list views from the left panel.
2. In the List View, click the photo avatar on the right-end of a ticket. 
3. In the Assign Owner window, select an agent from the drop menu. You can use the search bar to quickly locate an agent.

The ticket is now assigned. 

To manually assign a ticket from its Detail View:

1. Open a ticket in its detail view. 
2. From the left panel, click Unassigned against the 'Assign To' field. 
3. In the Assign Owner window, select an agent from the drop menu. You can use the search bar to quickly locate an agent.

The ticket is now assigned. 

The agents will receive an email notification when a ticket is assigned to them. You can change the ticket owner at any time. 

You can also assign a bunch of tickets from the ticket list view. For example, you can open a view, select the tickets you want to assign and then assign them all in a click. 

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