Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only.
To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. This would send a confirmation e-mail to the newly entered E-mail address.
On confirmation, you can login back again to My Zoho Account and make the new Email ID as your primary ID.
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Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
Where can I provide the support e-mail address for a department?
To configure support e-mail address to a Department, follow the steps mentioned below: After creating a department, Go to Setup>Mail Settings>Mail Server Settings Click Add Mail Account Choose a department from the drop down list, to associate the ...
My Support Agent did not receive invitation e-mail
If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...
Can I auto-assign requests to Support Reps?
Yes, you can automatically assign requests to Support Reps based on set conditions, using our Workflow Settings. Goto Setup>Automation>Workflows Create a New Rule and in the Actions area, create a Workflow Assignment Value to be associated to the ...
Can I change the domain name in the default support email address?
No, you cannot change the domain name in the support email addresses. Typically the domain name in your support email address is created after the name of your portal that you initially signed up with. Although you can choose a different portal name ...