Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address.
For example, you can associate support@mycompany.com & contact@mycompany.com to a department. Doing this, you would receive e-mails sent to both the addresses under the same department.
To know more about adding a mail account, click here.
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Where can I provide the support e-mail address for a department?
To configure support e-mail address to a Department, follow the steps mentioned below: After creating a department, Go to Setup>Mail Settings>Mail Server Settings Click Add Mail Account Choose a department from the drop down list, to associate the ...
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
What is a Department?
Departments can be various divisions in your organization. For example, Sales, Support, IT, HR, Admin, Finance can be configured as separate departments. For each department, you can specify support agents , configure support e-mail address , track ...
Associating multiple support agents to a department.
To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
My Support Agent did not receive invitation e-mail
If your Support Rep did not receive the invitation e-mail to join your organization, you can re-invite the Support Rep. Goto Setup > Admin Settings > Support Reps > Select a Support Agent > Click Re-Invite button. This triggers another invitation ...