Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address.
For example, you can associate support@mycompany.com & contact@mycompany.com to a department. Doing this, you would receive e-mails sent to both the addresses under the same department.
To know more about adding a mail account, click here.
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How can I move requests between departments?
If you have multiple departments in your account, you are allowed to move a request between departments. To move a request, follow the steps mentioned below: Goto detail view of a request From the header, click Move, to open a list of departments ...
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