Can I create a custom request view apart from default ones provided?

Can I create a custom request view apart from default ones provided?

Yes. You can create a custom view apart from the default views provided. Please follow the steps listed below to create a custom view.

 
  1. Move the pointer near to the View button and click  create new views.
  2. Enter the View Name which is mandatory.
  3. Select your filter criteria.
  4. If you want to add more criteria then click Add Criteria.
  5. You can combine two or more criteria with the AND or OR pattern.
  6. Select the Accessibility Details from the below option:
    • All Support Reps are allowed to view this custom view.
    • Show this Custom View only to me.
    • Allow the following users to view this Custom View.
  7. If you choose the option Allow the following users to view this Custom View, follow the below steps:
    • Select the Source Type from the list.
    • Select the users from the Available Column and click Add to the Selected Column.
  8. Click Save.

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