Can I create Pre-defined Request Templates?

Can I create Pre-defined Request Templates?

Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action.

To add new Request Template, Goto Setup >Templates & Forms >Request Templates
Click New Template to add a custom request template for your organization. 

For more refer Template.

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