Can I restrict departments for Customer Portal Users?
No, you cannot restrict a particular department for select Customer Portal users.
However, while creating a department you can choose to hide it from being viewed in the Customer Portal.
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To hide/restrict fields in Request Form in Customer Portal, Goto Setup > Admin Settings > Field Level Security >select Portal as profile and enable/dis-able fields that would you like to show up in Request Form.
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Can Portal users see requests submitted by others from their Organization?
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How do I add Customer Portal for my organization?
Customer Portal for your subscription would be automatically enabled when you add a portal user. To add portal users to access your organization's self-service portal, follow the steps mentioned below: Goto Setup>Customer Portal>Users Click Add ...