Configuring Active Directory SSO for Agents
Active Directory (AD) by Microsoft is a centralized and standardized system that automates network management of user data, security, and distributed resources. In other words, it allows the management and storage of information and provides authentication and authorization mechanisms. You can store information about your organization members, verify credentials, and define their access rights.
Active Directory single sign-on (SSO) with Zoho Desk allows you to leverage your existing corporate directories and authentication systems to authorize employee access to Zoho Desk. This article talks about configuring Active Directory single sign-on in your help desk using the Zoho Directory Sync.
Zoho Directory Sync is a secure and straightforward directory and password synchronization tool which helps in syncing users and their passwords in Active Directory (AD) with Zoho accounts. This way you can bring in all your employees into Zoho Desk as agents without being prompted to enter separate sign-in credentials.
Setting up Zoho Directory Sync
- Go to https://www.directory.zoho.com/
- Sign in using your Zoho Desk credentials.
- You will be taken to the Organization tab on signing in.
- If not, you will need to create a Zoho Directory account.
To create an account, enter your company name and then click Create Account. - Click Applications on the Admin Panel.
- Click Add Application on the Applications Home page.
- Click Add corresponding to Zoho Desk on the products list page.
- You can view the Zoho Desk account you belong to.
- Select the account and then click Next.
- Click Yes, Associate.
The Zoho Desk account and agents will be associated with this Zoho Directory organization. - Click Ok to complete the association.
Now that you have associated your Zoho Desk account, you must configure Active Directory authentication for this organization. This way you can synchronize your Active Directory users with Zoho Directory. Since setting up and installing AD is beyond the scope of this guide, refer to our detailed instructions here.
Managing Zoho Desk Users
Once you have synced your AD users, you can perform all user provisioning activities like adding new agents,managing existing agents, etc., from inside Zoho Directory.
If you have any questions about this configuration, please write to us at support@zohodirectory.com.
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