Following Tickets

Following Tickets

Following support tickets keeps you up-to-date of their activities. When you follow tickets, their email conversations, comments, statuses and other events will populate in your Notification Center. 
To follow support tickets:
  1. Open a ticket in its Detail View.
  2. Click the  icon in the upper-right corner of the ticket's header. 
  3. Click Follow from the drop menu. 
You can now track the ticket's activities under your Notification Center. When you don't want to monitor a ticket anymore, you can always unfollow a ticket. To unfollow a ticket:
  1. Open a ticket in its Detail View.
  2. Click the  icon in the upper-right corner of the ticket's header. 
  3. Click Unfollow from the drop menu. 
Viewing Activities of Followed Tickets
You can monitor the activities of the tickets that you follow in Zoho Desk under the Notification Center. To access your Notification Center:
  1. Login to your Zoho Desk account. 
  2. Click the   icon available in the header.
  3. Your Notification Center will open.
In the Notification Center drop-box, you can view the activities of your followed tickets. You can click on an activity to view it in more detail.