Following your Zoho Desk Customers
Your customer service is one of the most important factors in determining your customer's satisfaction. Ensure that your customers are treated the best by following them in Zoho Desk. You can follow customers who are irate, HNW clients or who are associated with your highest level SLA to keep you up-to-date of their activities. When you follow customers, their tickets, email conversations, comments and other events will populate in your Notification Center.
To follow a Contact:
- Open a contact in its Detail View.
- In the Contact Detail page, click the
icon in the left panel to follow.
You can now track the contact's activities under your Notification Center. When you don't want to monitor a contact anymore, you can always unfollow it.
To unfollow a contact:
- Open a contact in its Detail View.
- In the Contact Detail page, click the
icon in the left panel to unfollow.
You can pursue the above steps to follow and unfollow customer Accounts in their Detail View page.
Viewing Activities of Followed Customers
You can monitor the activities of the customers that you follow in Zoho Desk under the Notification Center. To access your Notification Center:
- Login to your Zoho Desk account.
- Click the
icon available in the header. - Your Notification Center will open.
In the Notification Center drop-box, you can view the activities of your followed customers. You can click on an activity to view it in more detail.
Related Articles
Following Tickets
Following support tickets keeps you up-to-date of their activities. When you follow tickets, their email conversations, comments, statuses and other events will populate in your Notification Center. To follow support tickets: Open a ticket in its ...Integrating Zoho Desk with Zoho CRM
Zoho CRM integration gives your sales and support teams a holistic view of your customers by maintaining a single customer and product database which is always in sync. For the integration, you must have Administrator privileges in Zoho Desk. Also, ...babelforce Integration with Zoho Desk
babelforce integration with Zoho Desk helps you answer all your customer support calls right inside your help desk. You can view the caller information while you receive calls from your babelforce number to deliver context-aware customer service. ...GoToMeeting Extension for Zoho Desk
GoToMeeting helps you meet your team members and customers through online meetings and conferences. The GoToMeeting extension for Zoho Desk helps you schedule meetings, view upcoming meetings, and join meetings from Zoho Desk. You can also send ...Integrating Zoho Desk with Slack
Introduction Zoho Desk for customer support and Slack for cross-functional collaboration. If these are the tools that power your organization, your team members -- especially support agents -- can derive great value through an integration of the two. ...