Following your Zoho Desk Customers

Following your Zoho Desk Customers

Your customer service is one of the most important factors in determining your customer's satisfaction. Ensure that your customers are treated the best by following them in Zoho Desk. You can follow customers who are irate, HNW clients or who are associated with your highest level SLA to keep you up-to-date of their activities. When you follow customers, their tickets, email conversations, comments and other events will populate in your Notification Center. 
To follow a Contact:
  1. Open a contact in its Detail View.
  2. In the Contact Detail page, click the  icon in the left panel to follow.
You can now track the contact's activities under your Notification Center. When you don't want to monitor a contact anymore, you can always unfollow it. 
To unfollow a contact:
  1. Open a contact in its Detail View.
  2. In the Contact Detail page, click the  icon in the left panel to unfollow.
You can pursue the above steps to follow and unfollow customer Accounts in their Detail View page.  

Viewing Activities of Followed Customers
You can monitor the activities of the customers that you follow in Zoho Desk under the Notification Center. To access your Notification Center:
  1. Login to your Zoho Desk account. 
  2. Click the   icon available in the header.
  3. Your Notification Center will open.
In the Notification Center drop-box, you can view the activities of your followed customers. You can click on an activity to view it in more detail.