How can I change the primary contact in Zoho Desk?

How can I change the primary contact in Zoho Desk?

The first administrator who initially sets up Zoho Desk is the Primary Contact. All notification emails about the subscription like the upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation are sent to this person.

To change the Primary Contact follow the steps mentioned below:
  1. Log in to Zoho Desk with Administrator privileges.
  2. Click Setup > General > Company.
  3. In the Company page, click Edit.
  4. Click on the Primary Contact field and select the new Primary Contact from the list.
  5. Click Save.

Note:
  • Only active agents with Administrator privileges can be set as the Primary Contact.

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