How can I create a new role and assign it to a support rep?

How can I create a new role and assign it to a support rep?

You can create a new Role by following the steps mentioned below. 
  1. Click Setup > Admin Settings > Roles.
  2. In the Roles page, click the New Role icon.
  3. In the New Role page, do the following operations:
    1. Role Name: Specify the name of the role.
    2. Reports To: Select the immediate superiors role.
    3. Share Data with Peers: Select the check box if you would like to enable access rights to peers.
    4. Description: Specify information about the role.
  4. Click Save. 

To assign a role to a Support Rep, please follow the steps mentioned below. 
  1. Click Setup > Admin Settings > Support Reps.
  2. In the Support Rep page, select any support rep.
  3. In the Support Rep: <Support Rep> page, click Edit button.
  4. Under the heading Roles & Permissions, choose a role from the Role tree. 
  5. Click Save to assign the selected role to the Support Rep. 

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