How do I setup mail server for my account?
To add mail account in Zoho Support, you need to provide mail server details like mail account, user name, password, port, incoming/outgoing server, etc.
Typically these information are available with your IT or System Administrator.
For more information, click Mail Sever Settings.
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Where can I provide the support e-mail address for a department?
To configure support e-mail address to a Department, follow the steps mentioned below: After creating a department, Go to Setup>Mail Settings>Mail Server Settings Click Add Mail Account Choose a department from the drop down list, to associate the ...
What is the e-mail ID to be provided in Mail Server Settings?
You need to provide the e-mail ID of your POP account as the e-mail ID in the mail server settings. It can be like support@mycompany.com, sales@mycompany.com, etc
Can I change a Support Reps e-mail address?
Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
Can I delete a department?
No, you cannot delete a Department. However you can disable it in the department's detail view page. Also to stop fetching e-mails to the department you intend to disable, follow the steps mentioned below: Goto Setup>Mail Settings>Mail Server ...