How do I setup mail server for my account?

How do I setup mail server for my account?

To add mail account in Zoho Support, you need to provide mail server details like mail account, user name, password, port, incoming/outgoing server, etc. 

Typically these information are available with your IT or System Administrator.

For more information, click Mail Sever Settings.

    • Related Articles

    • What is the e-mail ID to be provided in Mail Server Settings?

      You need to provide the e-mail ID of your POP account as the e-mail ID in the mail server settings.  It can be like support@mycompany.com, sales@mycompany.com, etc

    • Where can I provide the support e-mail address for a department?

      To configure support e-mail address to a Department, follow the steps mentioned below: After creating a department, Go to Setup>Mail Settings>Mail Server Settings Click Add Mail Account Choose a department from the drop down list, to associate the ...

    • Can I change a Support Reps e-mail address?

      Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...

    • Can I configure multiple support e-mail address to a department?

      Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...

    • How do I setup Contracts for my customers?

      You can create a contract and associate it to an account in Zoho Support. But before that, it is mandatory to create an SLA.  To create a new SLA,   Click Setup>Automation> SLAs Click Create SLA and enter details like Support Plan Name, Description, ...