How is Time Entry useful?
Using time entry you can calculate the amount to be charged for the customers for the time spent with the support team. In other words, you can calculate the wage for your support agent.
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Setting up Time Tracking
Time management is essential, more so in the context of delivering quality customer service to your end users. When a ticket is received, the customer in question would want it to get resolved at the earliest time possible. Similarly, as a support ...
Creating Time-based Automations
Time-based rules are similar to Workflow rules for the reason that both define actions that will trigger alerts, create tasks and update fields in Zoho Desk. However, time-based rules are triggered when a timed event occurs, and not immediately after ...
How can I enter the time spent on a request and the cost of support rep who worked on it?
In Zoho Support, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this. Open a Request from the Request ...
I am unable to see requests in time left queue.
Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, follow the steps given below: Go to Setup>Automation>Workflow ...
What is Holiday List and how is this useful?
Setup holiday list for your organization, so that it would not count in your organization Business Hours. To create refer Holiday List.