How to customize the Help Center?
In just a few easy steps, you can customize the Help Center platform which allows customers to find answers for their queries either by going through your articles, forums or also by raising a ticket directly from the page. You can set colors, add custom sections and widgets to keep your customers engaged with the right content in the right place. And with a little bit of coding, you can also customize the sites HTML and CSS to make your Help Center look more stylish and user-friendly.
To customize your Help Center, please follow the steps mentioned below:
- Click the Setup icon (
) in the top bar.
- Click Help Center under Channels.
- Select the default Help Center on the Help Centers page.
- Click Help Center Customization from the left panel.
- On the Help Center Customization page, click Customize.
- Make the desired changes from the variety of options available on the customization page.
- Click Publish.
Related Articles
Customizing Help Center Home Page
Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom sections and widgets to keep your customers engaged with the right content at the right place. Anatomy of the Help Center Home ...
Advanced Help Center Customization Using HTML and CSS
You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...
Rebranding your Help Desk
There are certain organization-specific details which help differentiate one organization from the other. Zoho Desk recommends users with Administrator's privilege to rebrand their help desk so that their agents and end users will share these common ...
Adding Custom Help Desk Fields
You can add new fields as per your requirements in your Zoho Desk. These fields will be available to all the agents added to your help desk. For example, you may want your customers to specify the serial number of their product while submitting ...
Managing Departments in your Help Desk
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...