How to edit a Section in the Portal?

How to edit a Section in the Portal?

You can edit both pre-defined and custom sections in the Customer Portal. 

To edit a section, follow the steps below: 

  1. Click the Edit pen following the Section Name you intend to edit.
  2. In the Edit Section window, make the necessary changes to the Section Name, Description(if a custom section) and display preferences. 
  3. Click Save. 


    • Related Articles

    • Add, Edit and Delete Knowledge base Articles

      The Knowledge Base is where the solution articles you create for addressing various issues can be accessed by your customers. You can create articles and group them under custom sections for ease of access. Before you get started with adding ...

    • Add, Edit and Delete Contacts

      The Contacts, also known as end-users are customers who send in support tickets through one of the many channels you have enabled in Zoho Desk. They can submit tickets, receive solutions and track their ticket status through your Web Portal. The ...

    • I cannot delete a section.

      You are not allowed to delete the pre-defined sections in the Customer Portal. However, you can delete custom sections.  To delete a custom section, do the following:  Click the Delete bucket following the Section Name you intend to delete.  Confirm ...

    • How to edit a Widget? I am unable to edit the URL value of pre-defined widgets.

      You can edit both the pre-defined and the custom widgets. The only exception being the URL value of the pre-defined widgets.  To edit a widget:  Rollover your mouse on a widget to highlight the edit option.  Click Edit. In the Edit Widget page, you ...

    • How can I add a custom section?

      You can add a custom section under the Main Content Area in the Customer Portal.  ​To create a new section, do the following:  Log into Zoho Support. Click Setup>Customer Portal>Home Page Customization Click Add New Section under Main Content Area In ...