How to export support reps along with their details?
You can export Support Reps along with their details in Zoho Support.
Just click Export Support Reps button and the details entered for each support reps are exported in the .csv format.
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Adding your Company Details
The company information page serves as a bulletin board of basic information about your company for your customer service team. When customers ask for your physical address or a phone number, your agents don't have to go to your website or anywhere ...
Can I auto-assign requests to Support Reps?
Yes, you can automatically assign requests to Support Reps based on set conditions, using our Workflow Settings. Goto Setup>Automation>Workflows Create a New Rule and in the Actions area, create a Workflow Assignment Value to be associated to the ...
What do you mean by primary contact under company details?
Primary Contact is the person to whom alerts related to Zoho Support subscriptions would be sent. So ensure that your primary contact details are updated with the latest information.
How can I upgrade my account by adding more support reps?
To add Support Agents, please go to Subscriptions on the top right hand corner after logging into Zoho Support. Click Manage under your current edition and edit the Total Number of Agents field in the following page. For Example, when you have 12 ...
Managing your Support Contracts
It is quite common for support centers to maintain an agreed level of support with their customers. It is defined by the service level agreements that are created for individual accounts. Such SLA policies between you and your customers can be ...