How to hide Tabs for Support Agents?

How to hide Tabs for Support Agents?

To hide tabs for Support Reps, you have to first create a New Profile or Edit the Standard Profile under Setup > Admin Settings > Profiles and remove the tabs that are not required.

Now associate this Profile to a Support Agent. Goto Setup > Admin Settings > Support reps >Edit and associate Profile.

For more refer Profiles and Support Reps.


    • Related Articles

    • Can I hide fields from Support Agents?

      Yes, you can hide fields using Field Level Security in Zoho Support. To hide a field,    Goto Setup > Users & Permissions > Field Level Security  Select a profile name, module and click Edit above visibility. Uncheck the field you intend to hide and ...
    • Can I rename Tabs?

      Yes, you can rename Tabs as per the needs of your organization. To perform the same,  Goto Setup > Customization > Tabs In the Tabs page, you need to click Edit next to the tab name, to make your changes.  Click Save You can also hide a tab which is ...
    • Associating multiple support agents to a department.

      To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
    • How can I hide fields to Support Agent?

      To hide fields, Goto Setup >Admin Settings >Field level security >select the module > Profile Now, check/un-check the fields that would like to show to the Support Agent associated with that profile and save the settings. For more help refer, Field ...
    • How many Support Agents can I add during the trial?

      You can add up to 3 Support Agents during the Professional & Enterprise 15 day Trial. Once the Trial is expired, "Primary Contact" under Company Details will only have access to the system.