How to mass update a field in a selected set of requests?
Mass update helps you update a particular field in a selected set of requests. To carry out a mass update select the requests you intend to update in the requests list view which would highlight the Update option.
Select the field you intend to update and provide a new value to be replaced with. On providing the input click Save to mass update the field in the selected requests.
Related Articles
Can I set priority for requests automatically?
Yes, you can set the priority for requests based on conditions using Workflow Rules and Assignment Values. Goto Setup>Automation>Workflows Create a new Workflow Rule Create Workflow Actions to be associated to the Workflow Rule. For detailed help ...
How to bulk update a field value in tickets?
You can use the mass update function for updating a field value in multiple tickets at once. It will help save you a lot of time that you would have spent editing tickets individually. To perform a bulk update, follow the steps mentioned below: Go to ...
Can I update a particular field based on the incoming Request?
Yes, you can update a particular field in an incoming request based on set conditions using Workflow Rules and Assignment Values. Goto Setup>Automation>Workflows Create a new Workflow Rule Create Workflow Actions to be associated to the Workflow ...
Can I auto-assign requests to Support Reps?
Yes, you can automatically assign requests to Support Reps based on set conditions, using our Workflow Settings. Goto Setup>Automation>Workflows Create a New Rule and in the Actions area, create a Workflow Assignment Value to be associated to the ...
Can I set a field to be displayed but with disabled edit permissions to it?
No. Currently you can set a field to be either visible or in-visible only. To learn more about hiding/showing fields, click here.