I deleted a request by accident. How can I restore it?
If a request is subjected to deletion, you can always retrieve it by accessing Recycle Bin in Zoho Support.
To access Recycle Bin Goto Setup > Admin Settings > Recycle Bin. In the Recycle Bin page, you can find a list of deleted items mentioning the Name of the item, Type, person who deleted it along with time of deletion.
Select an item you wish to restore and click Restore.
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Accidentally deleted a Request. How to Restore?
You can restore a request that has been deleted from Re-cycle Bin in Zoho Support. To restore a request, Goto Setup>Organization Settings>Recycle Bin Select the request you intend to restore and click Restore.
How can I delete a Request?
You can delete requests from either the Requests Home Page or Request detail page. Also, it is possible to delete two or more requests simultaneously. To delete a request from Requests Home page, do the following: Move your mouse pointer over any ...
Can I create Pre-defined Request Templates?
Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates & ...
What are the modes available to add a new Request?
A new request can be added in 5 unique modes. 1. Manual Addition: When your customer lodges an issue over phone, the support rep tending to the customer can manually add a request by filling the Add-Request form.. 2. Via E-mail : Your customers can ...
How to create a request template for frequently raised requests?
You can create Request Templates and add requests instantly using them. They can be customized individually for frequently raised issues. Just select any template relevant to the request from the Select Template drop box in the New Request ...