Is the free starter plan in Zoho Desk ideal for us?

Is the free starter plan in Zoho Desk ideal for us?

Zoho Desk has got you covered whether you lead a team of a ten or a thousand agents. It ensures you deliver customer happiness at any scale. 

We believe that small businesses must also be able to deliver world class customer service without having to spend a lot of resources. In this spirit, our starter plan is designed to have as many support reps as you want, for free. And this without eliminating the basics that would help you get started.

Here are a list of features that are available in our free starter plan:
  1. Unlimited customer support agents offered at no cost to you.
  2. Customer communication channels include one support email address besides web form, customer [client] portal and forums.
  3. Priority based SLAs with single level escalation.
  4. Canned email templates. 
  5. Customization like rebranding, host [domain] mapping, besides custom fields and tabs. 
  6. Two each of profiles and roles to set access permissions based on feature, module and hierarchy. 
  7. Pre-defined reports to help you track how your team is handling tickets.
  8. Customer support in 9 different languages. 
  9. Native mobile apps for iOS and Android devices. 

The free starter plan is ideal when:
  • You're in transition from email and spreadsheet based customer support. 
  • You have got a do-it-all team where each of you support your customers. 
  • You're are a start-up and not sure how many licenses you might need.
  • You have negligible ticket volumes on average. 
  • You find our regular plans expensive to begin with. 
Also see if the Professional or the Enterprise plan is ideal for your business.