Reporting a Bug in Zoho Desk

Reporting a Bug in Zoho Desk

Bugs are for engineers and on most occasions the customer support agents will loose track of the bugs once they raise them. Zoho Desk allows you to keep a tab on the status of the bugs till their closure without leaving your helpdesk. You can raise a bug for a ticket in few quick steps:
  1. Open a ticket in its Details View. 
  2. Click the  icon in a customer responded thread.
  3. Click File a bug from the drop menu. 
  4. In the File a bug window, specify the BugTracker Project (if you have more than one). These are the projects that are available under your Zoho BugTracker subscription.
  5. Edit the Bug Title and the Description if required. By default, a ticket's subject and its email content will be set as the title and description of the bug.
  6. Click Save. 
Now, the ticket will be submitted as a bug in the specified Project in Zoho BugTracker. 


Click the  icon from within the ticket to view the details like Bug Id, Description, Status, and Developer Owner. You can also choose to close a bug from here.