Related Articles
How can I add a new Topic containing solutions?
You can add multiple Topics to contain solutions. To add a new Topic, Click Solutions tab in Zoho Support Right click on your parent Topic In the options listed click Create Topic You can also right click on an existing topic, to add a sub-topic to ...
Can I move a solution from one topic to another?
Yes, you can move solutions from one topic to another. To move a solution, Click Solutions tab Select a solution, you wanted to move Click Move To, to list the topics available under Solutions Select a topic you wanted to move this solution and ...
Set Task Status, Due Date and Priority
Task Status An important aspect in customer support is to keep track of all the tasks that are created in your help desk. You can neatly track and organize the numerous tasks by their working statuses. Their status can be very useful in initiating ...
Can I set priority for requests automatically?
Yes, you can set the priority for requests based on conditions using Workflow Rules and Assignment Values. Goto Setup>Automation>Workflows Create a new Workflow Rule Create Workflow Actions to be associated to the Workflow Rule. For detailed help ...
How to set display preferences for tickets?
Alter the display preferences and see only those tickets that you would like to see by filtering them by age, sort them based on created time or due date and also define the maximum number of tickets that you think should be visible on a single page. ...