Spawn a New Ticket

More often than not, your customers will continue to reply to the same thread with their new requests. And at times a conversation will evolve into an entirely different topic that it needs to be worked upon by other agents. These situations can be efficiently handled by creating a new ticket from a reply. Spawn tickets will contain the email content from the customer's reply.

To split a ticket:

1. Open a ticket in its detail view. 
2. Click the  icon alongside a customer's conversation you intend to split. 
3. Click Split as new ticket from the drop menu. 
4. Click Ok to confirm. 

The email reply will be split into a new ticket with a unique Ticket Id. 

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