View the Original Email of a Ticket in Zoho Desk
Typically the email content that was sent by your customers will be formatted and displayed in a style that is followed across Zoho Desk. For example, the email body text will be displayed using the font called Proxima Nova. Formatting is performed to make the content visually appealing and uniform.
You can also view the original email as sent by your customers in a ticket. The original view will display the HTML version of the email in a new window. You can choose to view the original content for an individual inbound thread or for all the threads on a ticket.
To view the original content of an individual inbound thread:
- Open a ticket to view its details.
- Click the
icon on an email conversation. - Select Show Original from the drop menu.
To view the original content of all the inbound threads in a ticket:
- Open a ticket to view its details.
- Click the
icon from the upper right corner of the top panel. - Select Original View from the drop menu.
You can click the Formatted View, to view the thread content in the regular Zoho Desk ticket format.
Related Articles
View the Original Email of a Ticket in Zoho Desk
Typically the email content that is sent by your customers will be formatted and displayed in a style that is followed across Zoho Desk. For example, the email body text will be displayed using the font called Proxima Nova. This kind of formatting is ...Integrating Zoho Desk with Zoho CRM
Zoho CRM integration gives your sales and support teams a holistic view of your customers by maintaining a single customer and product database which is always in sync. For the integration, you must have Administrator privileges in Zoho Desk. Also, ...Using Ticket Templates and Email Templates in a Ticket
Email Templates Effective communication is an essential activity for any business organisation. Email Templates in Zoho Desk are used by agents for sending email notifications upon triggering a workflow rule or to respond to the customer requests. ...Setting up your Email Channel
Emails are the most widely used and an indispensable mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do ...Mailchimp for Zoho Desk
View Mailchimp Campaigns right from Zoho Desk. With this integration, support team members can easily get the full picture on which email campaigns are sent to a customer and the status of each campaign. You can also send campaigns from Zoho Desk. ...