View the Original Email of a Ticket in Zoho Desk

View the Original Email of a Ticket in Zoho Desk

Typically the email content that was sent by your customers will be formatted and displayed in a style that is followed across Zoho Desk. For example, the email body text will be displayed using the font called Proxima Nova. Formatting is performed to make the content visually appealing and uniform. 

You can also view the original email as sent by your customers in a ticket. The original view will display the HTML version of the email in a new window. You can choose to view the original content for an individual inbound thread or for all the threads on a ticket. 

To view the original content of an individual inbound thread:
  1. Open a ticket to view its details.
  2. Click the  icon on an email conversation. 
  3. Select Show Original from the drop menu. 


To view the original content of all the inbound threads in a ticket:
  1. Open a ticket to view its details. 
  2. Click the  icon from the upper right corner of the top panel. 
  3. Select Original View from the drop menu.

You can click the Formatted View, to view the thread content in the regular Zoho Desk ticket format.