1. Manual Addition: When your customer lodges an issue over phone, the support rep tending to the customer can manually add a request by filling the Add-Request form.. 

2. Via E-mail : Your customers can send an e-mail to the support e-mail address of your company which would automatically add a request in Zoho Support. 

3. Through Customer Support Portal: Your customers can submit a request from the customer portal wherein they can add and track their requests to closure. 

4. Through API : We provide APIs to integrate Zoho Support with 3rd party applications to enable your customers to seek support by all means. 

5. Web-to-Form: You can generate web forms which can be used to capture requests from your website.