What do you mean by primary contact under company details?
Primary Contact is the person to whom alerts related to Zoho Support subscriptions would be sent. So ensure that your primary contact details are updated with the latest information.
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Adding your Company Details
The company information page serves as a bulletin board of basic information about your company for your customer service team. When customers ask for your physical address or a phone number, your agents don't have to go to your website or anywhere ...
How can I change the primary contact in Zoho Desk?
The first administrator who initially sets up Zoho Desk is the Primary Contact. All notification emails about the subscription like the upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation are sent to ...
What are the Contact Associates?
Contact associates are entities that are relevant to your contacts and most importantly, be linked with the other standard modules in your helpdesk. The associates provide contextual information about a contact like associated tickets, related ...
Know your Customers | Contact and Account Information
Each of your Customers in Zoho Desk will have an activity monitor and some elementary analytics that can help you better understand your them. Here are some trivial information that can be viewed under the Customers module for your Contacts and ...
Predefined and Custom Contact Views
Contact List Views are used to group contacts based on a defined set of criteria. For example, you can view a list of contacts that were added today or of those that are mapped with Zoho CRM. Besides these, agents can use the List Views for adding ...