What does Share Data with Peers mean under Roles?
When you enable this option, Support Agents in same role can access each other data/requests.
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Can I define the level of access using data sharing settings?
Certainly. You can define the level of access to each others data using Data Sharing Settings in Zoho Support. You can create sharing rules for all the modules apart from the organizations default share settings. You can provide the following types ...
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