Related Articles
Can I delete a department?
No, you cannot delete a Department. However you can disable it in the department's detail view page. Also to stop fetching e-mails to the department you intend to disable, follow the steps mentioned below: Goto Setup>Mail Settings>Mail Server ...
Is it mandatory to have a department?
Its is not mandatory to have a department in Zoho Support. Moreover Zoho Support creates a default department as General. You can setup mail server settings for this default department or create your own department. Refer this link for more ...
Associating multiple support agents to a department.
To associate multiple support agents to a department, follow the steps mentioned below: Go to Setup>Organization Settings>Departments Choose a department to associate multiple support agents to it In the department detail view page, click Add Support ...
Can I choose to show/hide a department from the Customer Portal?
Yes, you can choose to show or hide a department in your organization's self-service portal. While creating a department, you can leave "Don't show this department in customer portal" option unchecked to display the department in the Customer ...
Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...