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Updating your User Profile
Each agent in Zoho Desk will have a profile with some basic information about them. You can enter information like the name, contact email, picture, bio, and the like. The individual agents or the administrator can set these up in your helpdesk. Here ...
Agent Profile, Name Format and Signature
Each of your agents in Zoho Desk will have a profile with some of the basic information about them. A couple of these are name, contact email, picture, bio and the likes. The individual agents or the administrator can set these up in your helpdesk. ...
Managing User Profiles
In Zoho Desk, the profile function controls the permission to help desk modules, records, fields in a record, and various utilities, such as import, export, send email, etc. Agents associated with the profile can access the functions that are ...
How can I restrict customize permission for Support Agent?
You can restrict this at Profiles. Goto Setup >Admin Settings >Profiles Edit the standard profile or create a new profile and un-check the option Customize Zoho Support under Admin Options. Associate this Profile to the Support Agent (Setup >Admin ...
How do I restrict mail sending option to a Support Rep?
You can setup a new Profile by restricting mail sending option and associate the Profile to Support Reps. To create Profile, Goto Setup > Admin Settings > Profiles >Add new profile >and un-check the Mail Send option and Save the Profile. Goto Setup > ...