Why do I see other portals' URLs in my SSL certificate?
We use Group SSL (Secure Socket Layer) certificates to establish a secure, encrypted connection between your browser and our servers. Since these certificates are applied to many domain-mapped portals and considering all those sub-domains are having their CNAME pointed to desk.cs.zohohost.com, you will be able to see a string of portal URLs in your SSL certificate.
Nevertheless, this is no cause for worry in your Zoho Desk account.
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Can I install my own SSL certificate in Zoho Desk?
No, you can't install Wildcard, or other SSL certificates bought from third-party vendors in Zoho Desk. We take the onus of purchasing and adding Group-SSL certificates without any installation or cost overheads for our customers. Since it adds value ...
Can a support rep be associated with multiple portals?
Yes, a support rep can be associated with multiple portals. When support reps log in into Zoho Support they can find a list of portals they are associated with. They can choose between the portals to work in Zoho Support.
Can a Support Agent be associated with multiple Portals?
Yes, Support Agent can be associate to multiple Portals. As soon as the Support rep log-in, associated Portal URL's are listed. Support rep can click on a Portal to view/reply tickets.
I am unable to see requests in time left queue.
Requests in the Time Left Queue would be shown only when you had set Due Date/Time either through Workflow Assignment Values or SLA. To setup Due Date Time based on a specify criteria, follow the steps given below: Go to Setup>Automation>Workflow ...
Can Portal users see requests submitted by others from their Organization?
Yes, you can provide permission for portal users to view the requests submitted from their organization. To enable permission, Go to>Setup>Customer Portal>Access Settings In the "Access Permission for Organization Requests" section, check "Allow ...