Desk Super Kings | Data Administration

Data Administration
Using the Recycle Bin
The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk ...
Migrate Data from Freshdesk (Zwitch)
Thank you for considering Zoho Desk. The Zwitch program is designed to help you - Freshdesk users - experience a seamless transition to Zoho Desk. You can migrate data from Freshdesk to Zoho Desk in just a few quick steps. Supported Modules The ...
Migrate Data from Zendesk (Zwitch)
Thank you for considering Zoho Desk. You can migrate data from your Zendesk account to Zoho Desk in just a few quick steps. Supported Modules The following are the modules that you can migrate to Zoho Desk. Agents Tickets Comments Attachments ...
Exporting Help Desk Data
Zoho Desk allows you to export and take a backup of all your helpdesk data in a few simple steps. The Export Data feature allows you to export data (in CSV format) from individual Zoho Desk modules. After exporting the data, you can further validate ...
Importing Data to Zoho Desk
If you've been using a helpdesk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...

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Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
How can I move requests between departments?
If you have multiple departments in your account, you are allowed to move a request between departments. To move a request, follow the steps mentioned below: Goto detail view of a request From the header, click Move, to open a list of departments ...

Desk Super Kings | Data Administration | Help Center