Integrations and Add-ons
Configuring Zoho BugTracker Integration
Efficient issue management is the key to the success of any engineering team. In fact, your customers expect a lot from the software you develop, and they provide the best possible feedback. Unless the bugs (read feedback) are resolved and managed ...
Configuring Zoho Desk for G Suite
Are you using G Suite (formerly Google Apps) for business? You can now make it easier for your business teams to collaborate and share information by configuring Zoho Desk for G Suite. Benefits Easily import your business contacts from G Suite to the ...
Configuring the Zoho Assist Add-on for Zoho Desk
The Zoho Assist Add-on provides the ability to launch secure remote support sessions from inside Zoho Desk tickets. It allows you to view and control customer computers from anywhere—particularly when you're dealing with failing machines, reproducing ...
Setting up Zoho Cliq Integration
The Zoho Desk - Zoho Cliq integration allows you to view tickets, get instant updates and monitor daily ticket activity from the chat window. Key Features Receive automated bot notifications about ticket due-times, status updates, and comments. View ...
Setting up Zoho Finance Suite Integration
The Zoho Finance Suite integration enables your agents to view and manage the accounting and billing information of customers in Zoho Desk. If you have a Zoho Books or Zoho Invoice account, you can connect it to Zoho Desk to share data between the ...
Get Advanced Reports with Zoho Analytics Integration
The Reports module of Zoho Desk allows you to generate reports to know most of the important metrics in your help desk. Even though they address the requirements of a majority of businesses, there is always a need for some advanced customization ...
Integrating Zoho Desk with Slack
Introduction Zoho Desk for customer support and Slack for cross-functional collaboration. If these are the tools that power your organization, your team members -- especially support agents -- can derive great value through an integration of the two. ...
Configuring Zoho Desk for JIRA
The JIRA integration allows your customer support team and the product team to work together for greater productivity. Your agents can submit tickets as issues in Zoho Desk, while engineers can manage its R&D in JIRA. For example, an issue filed in a ...
Integrating Zoho Desk with Zoho CRM
Zoho CRM integration gives your sales and support teams a holistic view of your customers by maintaining a single customer and product database which is always in sync. For the integration, you must have Administrator privileges in Zoho Desk. Also, ...
Integrating Zoho Desk with Trello
Trello® is a team collaboration tool that enables you to organize your projects into boards. With the Trello integration for Zoho Desk, it is easy for your developers or project management teams to get the context of customer tickets on their Trello ...
Translate Ticket Conversations using Google Translate
Google Translate is an extension that Zoho Desk provides its users for translating ticket conversations to any required language. The extension helps agents to read the ticket conversations in their own language or the language of their choice. It ...
Customer Insights Extension for Zoho Desk
Building customer relationships work better when you can understand your customers better. For a greater understanding, you need access to contextual information about customers at the right moment. Customer Insights gives real-time insights about ...
SendinBlue for Zoho Desk
Manage SendinBlue Contacts, Lists, and Campaigns. With this integration, support teams can easily get the full picture of their campaigns, see their statuses, and even send campaigns right from Zoho Desk. Features From Zoho Desk, you can: View ...
Clearbit for Zoho Desk
Spend less time researching your customers and get enriched customer data right from Zoho Desk. With Clearbit integration, you can view your customer's information as soon as you open a ticket. View personal and company details, social media ...
Checklist Extension for Zoho Desk
By making a to-do list, you can prioritize your tasks and work in an orderly fashion. Once you build a to-do list, you can set aside time for each task. Checklist is one of the best tools to help you do this. This extension brings in the ...
Ticket Insights Extension for Zoho Desk
Customer support tickets comprise multiple components like conversations, tasks, and approvals. Usually, this information is scattered and must be gathered from different tabs and views on a ticket, taking up time. The Ticket Insights extension for ...
Google Contacts for Zoho Desk
Maintaining your customers' information is important. However, you may have their information in both Google Contacts and Zoho Desk. With the Google Contacts extension for Zoho Desk, you can transfer customers' information between the two ...
Zoho Vault Extension for Zoho Desk
Zoho Vault is an online password manager for teams. If you are struggling with remembering numerous passwords, Zoho Vault can keep them safe for you. It helps to store, share, and manage your passwords from anywhere. It is an absolute must for teams ...
Zoho Desk - WHMCS Integration for Resellers
The Zoho Desk module extension for WHMCS allows authorized Zoho resellers to create Zoho Desk accounts within WHMCS. Customers can choose the Zoho Desk account and organizational plan that meets their preferred specifications. Sign up as a Partner ...
Google Calendar Extension for Zoho Desk
The Google Calendar extension for Zoho Desk lets you create calendars and events in Zoho Desk and sync them with Google Calendar. You can now schedule, edit, or cancel events in Google Calendar from Zoho Desk. This extension also lets you set ...
Zapier App Integration with Zoho Desk
Zapier is a third-party service that connects Zoho Desk to many other apps and services, including Slack, Gmail, MailChimp, Shopify and more. It enabled you to automate your entire workflow by copying and moving your data between Zoho Desk and other ...
Zoho Calendar Extension for Zoho Desk
The Zoho Calendar extension for Zoho Desk lets you attach calendar events to tickets with a simple click of a button. This way you can record your scheduled appointments for tickets like customer demonstrations, remote assistance sessions, site ...
GoToMeeting Extension for Zoho Desk
GoToMeeting helps you meet your team members and customers through online meetings and conferences. The GoToMeeting extension for Zoho Desk helps you schedule meetings, view upcoming meetings, and join meetings from Zoho Desk. You can also send ...
Setting up Zoho Desk for Office 365 Integration
The Office 365 - Zoho Desk integration allows you to add Office 365 users as agents in Zoho Desk. These agents can use their Office 365 login credentials to sign in to your help desk. Note: This integration is available only for Office 365 users. ...
Mailchimp for Zoho Desk
View Mailchimp Campaigns right from Zoho Desk. With this integration, support team members can easily get the full picture on which email campaigns are sent to a customer and the status of each campaign. You can also send campaigns from Zoho Desk. ...
SurveyGizmo for Zoho Desk
Quickly respond to customer feedback by viewing survey responses right from Zoho Desk. The SurveyGizmo extension allows you to send surveys to your customers directly from a ticket's detail page. You can also view customer responses right from Zoho ...
Webpower for Zoho Desk
Webpower helps you create your own campaigns, send relevant content to your subscribers, and keep contacts up to date via email marketing. With the Webpower extension for Zoho Desk, you can now view your campaigns and subscribers in Webpower within ...
Setting up the Microsoft Teams Integration
Microsoft Teams is an all-in-one hub that allows a group of people to communicate and collaborate in a single workspace. It brings chats, files, and apps together, so much so that users can start working on Zoho Desk tickets from within the Teams ...
Zoho Desk for Salesforce CRM Integration
Salesforce is a popular solution for customer relationship management software primarily due to its flexible configuration, cloud accessibility and easy integration of data between a business' other software systems. The Zoho Desk for Salesforce ...
Extend the Power of your Zoho Desk with Integrations and Add-ons
Instead of using your Zoho Desk as simply a system to answer support tickets, integrate it with other applications to add more value and make the information less fragmented. Let’s explore the various integration options that are designed to make ...
Configure and Send SMS/Text Notifications
SMS Add-on in Zoho Desk enables you to notify your customers and agents via Text Messages (SMS). Say, when a ticket is raised by your customer or a new activity has been added, he/she would be acknowledged by an SMS notification. More so, an agent ...