Desk Super Kings | Email

Email
Understanding Email Delivery and Bounce
When you need to get an important message to a customer, one of the fastest ways to do it is by email. Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. ...
Forwarding your Support Emails to Zoho Desk
Create support tickets in Zoho Desk by forwarding the emails received at your external email address. You must configure a forwarding rule (in your email client) to route the emails received in your mail client to an equivalent email address in Zoho ...
Setting up your Email Channel
Emails are the most widely used and an indispensable mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do ...

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Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
How can I move requests between departments?
If you have multiple departments in your account, you are allowed to move a request between departments. To move a request, follow the steps mentioned below: Goto detail view of a request From the header, click Move, to open a list of departments ...

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