Help Center
Google Analytics Dashboard for Help Center
Google Analytics provides tools for everything from search analytics to visitor tracking that can be used to improve your self-service option in Zoho Desk. You can use the statistics to learn, for example, how long your customers look at the KBase ...
Providing Multi-brand Customer Support
Your brand distinguishes the products or services you offer from those of others. As much as your brand you must be unique and consistent with your customer service. Multi-brand customer support in Zoho Desk allows you to distinguish the identity of ...
Search Engine Optimization for Help Center
Your Help Center content, viz. articles and community posts, should be made easy for both your customers and search engines to understand. You simply can’t stop with having a perfect Help Center with great content. The search engines such as ...
Enabling Google Analytics for your Help Center
Google Analytics is a free tool for analyzing the traffic of websites. It provides valuable insights on visitor trends and behavior. By knowing how your customers react and respond to your web pages, you can identify what works best, and what needs ...
Advanced Help Center Customization Using HTML and CSS
You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...
Customizing Help Center Home Page
Customize the way your Help Center content is organized using the simple drag-drop method in Zoho Desk. You can add custom sections and widgets to keep your customers engaged with the right content at the right place. Anatomy of the Help Center Home ...
Managing Help Center Permissions
When you set up the Help Center, you must determine who should have access to it. You may allow anyone to access the Help Center or only those who have registered for it. Providing an open Help Center is less of an effort for your legitimate ...
Managing Help Center Users
Help Center users are users who prefer to find solutions by reading through your knowledge base articles or the community posts. When they are unable to find answers they can get it resolved from your agents by submitting a ticket. Users can also ...