Desk Super Kings | Social

Social
Working with the Revamped Social Module
Introduction Thanks to the promptness and directness it offers, social media is today one of the most prominent channels for delivering customer support. A strong presence in social media combined with high responsiveness in terms of customer support ...
Setting up your Twitter Channel
Monitor your Twitter accounts from inside Zoho Desk and also use it as one of the effective channels for better customer support and engagement. Zoho Desk for Twitter allows you to convert tweets to tickets and helps you keep track of the social ...
Setting up your Facebook Channel
The Facebook channel in Zoho Desk allows your customers to submit their support tickets using Facebook. Your agents can view, respond or convert the Facebook Page posts into tickets from within your help desk. The agent's response is added as a ...
Setting up the Revamped Social Module
Introduction The revamped Social module in Zoho Desk simplifies social media management and ensures better organization of your social accounts by introducing significant improvements. For starters, earlier, Facebook pages and Twitter handles used to ...

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Can I configure multiple support e-mail address to a department?
Yes, you can configure multiple e-mail address to a department. While adding Mail Account under Mail Server Settings, you can associate a department to your support e-mail address. For example, you can associate support@mycompany.com & ...
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Desk Super Kings | Social | Help Center