Can I change the domain name in the default support email address?

Can I change the domain name in the default support email address?

No, you cannot change the domain name in the support email addresses. Typically the domain name in your support email address is created after the name of your portal that you initially signed up with. Although you can choose a different portal name at any time (provided it is unique), this is not going to change the domain name in the support email address.

We recommend choosing a valid portal name at the time of sign up to eliminate these surprises.
    • Related Articles

    • Support customers from your own domain

      Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as "desk.zoho.com/portal/<mycompany>". However, you can personalize this so that your customers can submit ...
    • How to change the agent's email address?

      Agents can themselves change the email address of their account in Zoho Desk. All they need to do is replace the existing email address with the new one from the Zoho Accounts page. To change the email address, follow the steps mentioned below: Log ...
    • Setting up your Email Channel

      Emails are the most widely used and an indispensable mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do ...
    • Can I change a Support Reps e-mail address?

      Certainly, a Support Agents email address can be changed. However, it has to be changed by the individual Support Agent only. To change the e-mail address, Goto Setup > Personal Settings > My Zoho Account > Click Email Address, add new e-mail ID. ...
    • Understanding Email Delivery and Bounce

      When you need to get an important message to a customer, one of the fastest ways to do it is by email. Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. ...