Can I import solutions from an external resource?
Yes, you can import your solution database from an external resource. The file you intend to import should either be in .csv or .xls format. For more refer Import Solutions.
Related Articles
How can I add a new Topic containing solutions?
You can add multiple Topics to contain solutions. To add a new Topic, Click Solutions tab in Zoho Support Right click on your parent Topic In the options listed click Create Topic You can also right click on an existing topic, to add a sub-topic to ...
Advanced Help Center Customization Using HTML and CSS
You can customize the appearance of the Help Center using the basic color themes. However, it has its limitations, as it doesn't allow you to rebuild the header and the footer completely as you like it to be. Here comes the advanced customization ...
Importing Data to Zoho Desk
If you've been using a helpdesk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...
Extend the Power of your Zoho Desk with Integrations and Add-ons
Instead of using your Zoho Desk as simply a system to answer support tickets, integrate it with other applications to add more value and make the information less fragmented. Let’s explore the various integration options that are designed to make ...
What is a Profile?
Profile function controls the permission to modules, records and various utilities, such as import, export, send email, mass update etc. Support Reps associated to the profile can access the functions that are assigned to them. For more info, refer ...