Can I sort the requests in the requests homepage?

Can I sort the requests in the requests homepage?

Certainly. You can sort the requests in either ascending or descending order for a selected option. 

There are various options for sorting requests namely, Request ID, Subject, Status, Priority, Contact Name, Request Owner, Due date, Recent thread, Created Time and Modified Time. 

Recent Thread sorting would display the Requests based on customer response time. This in specific would help you to respond back to customers and increase customer satisfaction. 

For more information on Request sorting please click here. 

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