How can I access the All Departments view?

How can I access the All Departments view?

If you are using multiple departments in Zoho Desk, it is essential that you track their progress under one holistic view. The All Department view helps you do just that. It enables you to view the entire list of tickets irrespective of the departments they are received.

To access the All Departments view, follow the steps mentioned below:
  1. Select the Tickets module.
  2. Click the Departments drop-down menu on the top bar located right next to the search icon.
  3. From the list of departments, select All Departments.

Note:
  • You can view tickets only from those departments that you've access to.

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