How do I create a test ticket by myself?
If you've signed up for a free trial of Zoho Desk, you are ready to create your first test ticket. Before that did you notice that Larry, our Customer Success Manager had sent you a welcome email that was added as a ticket? Here is an excerpt of it -
Hello!
I am glad to assist you deliver more happiness in every support ticket. You are receiving this ticket, since I emailed you at support@<portalname>.zohosupport.com.
Now that you had received your first ticket, did you notice that it has been assigned to you?
- You can respond to me by hitting 'reply' right away, or
- Give me a call on the number displayed under contact area from the right stack.
Remember, this ticket is due in 48 hours from now! So ensure you reply and close this ticket sooner, since every passing minute will increase the average response time of your helpdesk.
Whatever action you perform, be rest assured that you can always track them under the ticket's history.
Thank you for choosing Zoho Support,
Larry
Customer Success Manager
This sample ticket helps you learn the baby steps before you take the plunge. Now, getting back to creating your own test ticket, here are the steps:- Imagine you are a customer and have questions about a product or a software. You will ideally write to the technical support team to find a solution. Similarly, from one of your personal email address (that wasn't used to signup for Zoho Desk) send in an email to your support mailbox. Your default support address will be support@<portalname>.zohosupport.com, where you should replace the <portalname> with that of yours. You could also refer to the sample ticket for your default support address.
- Now in your Zoho Desk, you should find the email added as a ticket under 'Open Tickets' or 'Unassigned Open Tickets' view.
- Click the subject of the ticket you'd just sent to view its details.
You can either write a response (to checkout the editor), visit the ticket properties (to assess flexibility) or close the ticket.