Related Articles
How do I create a test ticket by myself?
If you've signed up for a free trial of Zoho Desk, you are ready to create your first test ticket. Before that did you notice that Larry, our Customer Success Manager had sent you a welcome email that was added as a ticket? Here is an excerpt of it - ...
Using Handshake Mode
Manual ticket prioritization isn't just an inconvenience, it also takes valuable time away from the important tasks of your help desk. The Zoho Desk Handshake Mode orders your help desk tickets into columns based on customer type in Zoho CRM, ...
Ticket Work Modes
Work mode in Zoho Desk is where you answer your support tickets through a series of columns. Each column contains tickets that are ordered either by their due date, customer type, or status. Tickets in Work Modes will automatically move to their ...
Using the Countdown Mode
The Countdown mode is where you answer your support tickets through a series of columns. Each column will display the tickets based on when they're due. By default, there are three due-based ticket columns: Overdue Tickets Due in next 1 hour Due in ...
Understanding the On hold ticket state
Ticket statuses help customers and agents to track progress and manage the lifecycle of a ticket. For example, it tells you whether it's the customer or an agent that needs to act next. All tickets in Zoho Desk can be in one of the following three ...