What do you mean by return URL when creating Web Request Form?
Return URL is the URL your customers would see after submitting a ticket using the web-to-request form. For example, http://zoho.com is the return URL for customers after submitting their ticket from Zoho Website.
Related Articles
How can I generate web-to-request form for my website to capture customer requests?
To generate web-to-request form in Zoho Support, follow the steps mentioned below: Goto Setup>Templates & Forms>Web-to-Request form Click Create New Form and provide the details requested Generate the HTML code for the web form and embed the same in ...
Creating Ticket Templates
A ticket template is a set of predefined field values that can be applied to a specific support request. It simplifies ticket creation by pre-filling the values when you manually submit a ticket. The template can include values for standard fields ...
Setting up Advanced Web Forms
Advanced Web Forms simplify the process of capturing support tickets from your website into your help desk system. Before setting up the Web Form, complete the following checklist: Create an email template to send automated replies to your customers ...
Creating Dashboards
The Dashboard is a pictorial representation of your custom reports which gives a real-time snapshot of your organization's key metrics. Using dashboards, you can easily visualize the patterns and trends in tickets, channels, and happiness ...
Web Forms in Zoho Desk
Web Forms simplify the process of capturing support tickets from your website into your Zoho Desk. The tickets can be from customers requesting your help or simply leaving feedback about your product. Either way, the Web Forms are easy to design and ...