What is Logo-linkback URL?
Logo-linkback URL is the page to which your customers would be re-directed when they click on your organization's logo in the customer self-service portal. For example, you can provide the homepage website URL of your organization.
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Providing Multi-brand Customer Support
Your brand distinguishes the products or services you offer from those of others. As much as your brand you must be unique and consistent with your customer service. Multi-brand customer support in Zoho Desk allows you to distinguish the identity of ...
Can I re-brand Zoho Support by adding my company logo?
Yes, you can completely re-brand Zoho Support. You can upload your company logo as a part of re-branding. To add your company logo, follow the steps mentioned below: Goto Setup>Re-branding>Logo Click Choose File to upload your company logo Click ...
Is it possible to change my Portal URL?
Yes, you can change your Portal URL in Zoho Support. Follow the steps mentioned below, Goto Setup>Rebranding>Portal Name Specify the portal name you wish to change. Click Save.
What do you mean by return URL when creating Web Request Form?
Return URL is the URL your customers would see after submitting a ticket using the web-to-request form. For example, http://zoho.com is the return URL for customers after submitting their ticket from Zoho Website.
How to edit a Widget? I am unable to edit the URL value of pre-defined widgets.
You can edit both the pre-defined and the custom widgets. The only exception being the URL value of the pre-defined widgets. To edit a widget: Rollover your mouse on a widget to highlight the edit option. Click Edit. In the Edit Widget page, you ...