Why am I not able to add New Profiles in Free Edition?

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• Managing User Profiles

  In Zoho Desk, the profile function controls the permission to help desk modules, records, fields in a record, and various utilities, such as import, export, send email, etc. Agents associated with the profile can access the functions that are ...

• Is the free starter plan in Zoho Desk ideal for us?

  Whether you lead a team of seven or seven hundred agents, Zoho Desk has got you covered. It ensures you deliver customer happiness at any scale.  We believe that small businesses must also be able to deliver world class customer service without ...

• Is the free starter plan in Zoho Desk ideal for us?

  Zoho Desk has got you covered whether you lead a team of a ten or a thousand agents. It ensures you deliver customer happiness at any scale.  We believe that small businesses must also be able to deliver world class customer service without having to ...

• I'm unable to create Roles & Profiles

  Please make sure you have added two or more Support Agents in your organization account. Goto Setup > Admin Settings > Support reps >add another rep, so that options like Roles, Profiles, Groups show ups automatically.

• Team Feeds - The New Way to Collaborate

  Collaboration is an important aspect of customer support. When you need to resolve a customer issue, convey a bug in the product, or raise a feature request, you use the power of collaboration with your team to achieve the goal. For this purpose, ...